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Raving Fans

Raving Fans

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature–not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace–and turn their customers into raving, spending fans.

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One thought on “Raving Fans

  1. This is my favorite of the book club books…so far! An enjoyable read and an inspiration to action. Biggest insights include:
    1 – Any expectations set with customers must be delivered upon consistently. Assessing what we already do well, and what is important to our customers is a great place to start.
    2 – Important to remember that both our view of perfection and the customer view changes over time. Learning what’s important one time is not sufficient. Never lose touch.
    3 – Identifying our vision, and determining which customers do not fit with that vision, will help narrow our focus and as a result, improve the MTC experience for everyone.

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